Program Description

E-mail is a necessary tool in today's workplace; however it can be time-consuming to manage.  E-mail steals your time when there isn't a good system in place to maintain it daily.

You are guaranteed to save time when you implement the e-mail technques Laura shares with you.  What can you do with an extra hour a week or more just by using a few of these ideas?

You will leave inspired to go back to your office and implement Laura’s realistic, time saving techniques AND you just might even say:  “WOW!  I didn’t’ know I could do that!”

Why Hire Laura for this Program?

Laura is a Productivity Consultant with a background in developing business processes with the use of technology.  She understands the challenges individuals and companies face on a daily basis with the use of Microsoft Outlook and how to organize and retrieve information quickly when needed.   In the 1990's Laura was hired by community colleges teach Microsoft Outlook to employees of corporations.  Laura quickly became frustrated with the content of the materials she was asked to teach with and decided to create her own materials and began teaching her own classes.  Laura believes that it's not enough to know "HOW" to use specific features of Outlook but that you also need to know "WHY" you must incorporate these techniques into your daily e-mail management practices.  Laura's down-to-earth, real-life examples, will quickly help you understand how you can integrate these objectives into your workday so you can increase your productivity.

What You Have an Opportunity to Learn

Programs can be composed of the following learning objectives and more to meet your needs; including:

• What the purpose of the Inbox is and what e-mails should live in the Inbox
• A process for e-mail and the four actions you can apply to any e-mail
• How to make time to manage e-mail
• How to create e-mail templates for e-mails you send repeatedly with the same content so you and others send the same consistent message
• How to write and why you need to wrte descriptive subject lines
• A simple way to ensure you are answering questions asked in an e-mail by using a little known feature that you can easily turn on and customize
• How to flag e-mails for yourself and others before you press send, to ensure you receive timely response
• How to automatically file an e-mail in a sub-folder rather than the sent file
• How to create an organized Inbox filing structure so you can quickly retrieve information
• How to configure the Inbox to easily read and process e-mail by adding and removing columns
• How to maintain a follow-up system for e-mail
• When to use "reply" vs. "reply all" 
• When to pick up the phone instead of writing one more response
• How to compose a well-organized e-mail so the recipeint doesn't delete the e-mail or not respond
• How to change the subject line for e-mail that you save or archive
• How to properly use the "TO" "CC" and "BCC" fields and move e-mail address from one field to another 
• How to flag and sort e-mail for follow up
• How to mark e-mail "read" or "unread" and why you want to do this
• How to use e-mail delivery options, such as voting options, requesting a delivery and/or read receipt
• How to delay the delivery of an e-mail
• How to direct replies to your e-mail to someone else
• How to configure the "out-of-office" assistant to automatically respond to incoming e-mail
• How to recall messages you didn't intend to send
• How to use various methods to sort e-mails for cleanup and organization
• How to e-mail all contacts that are part of a category, rather than creating a distribution list
• When to save attachments to a server, computer, public folder or leave in the Inbox
• How to create, edit and remove e-mail signatures that include grapics and hyperlinks to websites
• How to create and use distribution lists and global distribution lists and which field the list name should be placed in
• How to create rules to help filter e-mails 

Audiences:  Corporations, Conventions, Conferences, Associations and Small Businesses

Program Length:  1, 1.5, 2 or 3 hours (Length will vary depending on the number of learning objectives requested)
 

Investment:  Please contact our office or call us at 425.670.2551 or 877.342.8592.

Client Raves

"Templates for e-mails.  What a concept.  This will revolutionize my life!" - Peggy, Mold Solutions NW